Kolm Solutions Limited Warranty Policy
At Kolm Solutions, we are committed to providing high-quality refurbished laptops that perform like new. Each device undergoes rigorous testing, meets manufacturer standards, and includes genuine software under our Microsoft Authorized Third-Party Refurbisher program.
We offer a 2-Year Limited Warranty to ensure our customers enjoy peace of mind with their purchase.
1. Warranty Coverage
This warranty applies to all laptops purchased directly from Kolm Solutions and covers:
1. Hardware Defects: Failures caused by defects in materials or workmanship, including:
• Internal components (e.g., motherboard, CPU, RAM, SSD, display).
• Keyboard, touchpad, and ports.
2. Battery: Functional defects within the first 6 months from the purchase date.
3. Pre-installed Software: Issues related to genuine Windows 11 Pro software provided under the Microsoft Authorized Refurbisher program.
2. Warranty Exclusions
This warranty does not cover:
1. Accidental Damage: Drops, spills, impacts, or liquid damage.
2. Normal Wear and Tear:
• Cosmetic damage (scratches, dents, or worn keys).
• Battery capacity degradation.
3. Unauthorized Repairs or Modifications: Any device tampered with or repaired by third-party services.
4. External Factors:
• Power surges, natural disasters, or environmental damage.
• Damage caused by improper use or storage.
5. Software Issues: Problems caused by viruses, malware, or unauthorized software installation.
3. Warranty Claim Process
If you experience an issue, follow these steps to file a warranty claim:
1. Contact Support:
• Email: kenya@kolmsolutions.com
• Phone: +254 112123456
• Provide proof of purchase (invoice) and the product serial number.
2. Inspection:
• Devices must be returned to Kolm Solutions for inspection to determine warranty eligibility.
• Customers are responsible for shipping costs to our service center.
3. Resolution:
• If the issue is covered under warranty:
• The product will be repaired at no cost, or
• If repair is not possible, it will be replaced with a similar or equivalent model.
• Repairs or replacements do not extend the original warranty period.
4. Warranty Limitations
• Kolm Solutions’ liability is limited to repair or replacement of the laptop.
• We are not responsible for:
• Data loss: Customers must back up their data before returning a device.
• Indirect or incidental damages, such as loss of business, downtime, or inconvenience.
5. Non-Transferability
This warranty is non-transferable and applies only to the original purchaser.
6. Disclaimer of Manufacturer Affiliation
“All trademarks, logos, and brand names, including Lenovo®, Dell®, HP®, and Microsoft®, are the property of their respective owners. Kolm Solutions is an independent reseller and Microsoft Authorized Third-Party Refurbisher. This warranty is provided solely by Kolm Solutions and is not affiliated with or provided by HP, Dell, or Lenovo.”
7. Contact Us
For questions, warranty claims, or technical support, please contact:
• Email: kenya@kolmsolutions.com
• Phone: +254 112 123456