If you’re buying a laptop in Kenya, you’ve probably heard the phrase “It comes with a warranty”—but what does that really mean? Unfortunately, many warranties are just empty promises. Some sellers use the word warranty as a marketing trick, while others provide misleading or outright fake coverage.
Here’s what you need to know about laptop warranties in Kenya and how to avoid getting scammed.
1. The Different Types of Warranties in Kenya
✅ Manufacturer’s Warranty (Best Option)
• Offered by the laptop brand (e.g., HP, Dell, Lenovo).
• Usually covers 1-3 years for hardware defects.
• Valid at authorized service centers worldwide.
• Some brands exclude Kenya from their global warranty—always check!
⚠️ Shop/Dealer Warranty (Hit or Miss)
• Provided by the seller, not the manufacturer.
• Coverage varies—some are legit, but many are unreliable.
• Typically covers only repairs (not full replacements).
• If the shop closes or refuses to honor it, you’re stuck.
❌ Fake or Verbal Warranties (Scam Alert!)
• Some sellers claim “1-year warranty” but don’t provide any paperwork.
• Others offer repairs but use low-quality parts or charge hidden fees.
• Some shops disappear after selling—no way to claim warranty later.
2. How to Spot a Warranty Scam
🔎 Ask for Written Proof – If there’s no official warranty card or invoice, assume it’s fake.
📍 Check Service Centers – If a shop claims “official warranty,” confirm with the brand’s service center.
🛑 Beware of “Too Good to Be True” Deals – Cheap laptops with long warranties? Be cautious. Scammers often sell refurbished or faulty units with fake guarantees.
⚠️ Know What’s Covered – A warranty should list what is included (hardware issues, parts, labor) and what isn’t (accidental damage, software issues).
3. How to Get a Real Warranty in Kenya
✔ Buy from Authorized Dealers – Check the brand’s official website for trusted sellers.
✔ Consider Extended Warranties – Some stores offer genuine extended warranties backed by service centers.
✔ Ask for Serial Number Verification – Some brands allow you to check a laptop’s warranty status online.
✔ Choose a Seller with a Strong Reputation – If a shop has been around for years and has good reviews, it’s a safer bet.
4. Kolm Solutions: Real Warranties, No Scams
At Kolm Solutions, we offer genuine warranties backed by clear terms:
✅ 2-Year Warranty – Longer than most new laptops.
✅ Certified Refurbished Laptops – Tested and guaranteed to perform like new.
✅ Peace of Mind Guarantee – If something goes wrong, we fix it—no shady fine print.
Final Tip: Always double-check your warranty before buying. A little research can save you money and frustration in the long run.
💬 Have you ever had a warranty issue in Kenya? Share your experience in the comments!